Xtime (RTC)
Real Time Communications (RTC)
Dayinsure also integrates with Xtime’s RTC application. Dayinsure Connect can feed up-to-date courtesy vehicle availability back to RTC.
Key benefits:
- This allows contact centre staff to reserve courtesy vehicles for customers without switching systems and eliminating the need for double-keying
- Dealership staff have a ready-populated web-based diary managing their courtesy vehicle bookings and with customer data being fed from RTC, there is less information for them to input
- This speeds up the booking process and improving the customer’s experience